FAQ about holaSpirit's paid plan

All of an organization's administrators can access the Subscription section of the Administration area. But only the one defined as the owner can subscribe or modify a subscription.

The owner can transfer their ownership rights to another of the platform's administrators if needed.

 

How do I subscribe to a paid plan?

At any point during your free trial offer, you can subscribe to our paid plans. To do so, click on Subscription in your administration, select the number of users that you need, the billing period and follow the instructions displayed on the page.

 

What happens when I've reached the assigned number of licenses?

When you reach the limit provided for in your subscription, an alert will invite you to increase the number of your licenses.

 

How do I increase the number of licenses?

You can increase the number of licenses at any time. To update the number of licenses, click on Subscription in the administration area, then choose the number of users that you need and Validate.

When this change takes effect immediately, you will be charged immediately for the period starting from the day you increase the number of licenses, to the end of your subscription period. For example, if your subscription concerns the period during from 1 to 31 January (monthly subscription), and if you add 8 members on the 17 January, then the price paid will be: (31-17)/31 x 8 x 3 EUR.

When the change takes effect when your subscription renews, you will be charged the day your subscription renews.

 

I've just removed users, what impact does this have?

When you remove one or several users, it allows you to invite other users to join the platform in their place. If you don’t want to invite other users, then you can reduce the number of users at the end of your current subscription period.  

 

How do I to reduce the number of members?

A reduction in the number of licenses will only take effect at the end of the current subscription period. Click Subscription in your Administration area, change the number of users that you need and Validate.

Note: you can not remove licenses for users who have activated their account.

 

I'm on a monthly plan, how do I switch to a yearly plan (and vice versa)?

The change of billing frequency only happens at the end of the current subscription.To switch from monthly invoicing to yearly invoicing or vice versa, click Subscription in your Administration area, then change the billing frequency and Validate.  

 

How do I cancel my subscription?

To cancel your subscription, click on Subscription in your Administration area, then click on the Cancel link. Your subscription will not be renewed at its expiry date.  

 

What are the authorized payment methods?

Payments are made online by Credit Card.

 

How do I update my card details?

To update your credit card, or to replace it with a new one, click on Billing in your Administration area, then Edit your Payment Method Information. Fill in the form and Update

 

Where can I find my invoices?

To download your invoice, click on Billing in your Administration area, then Download ad PDF next to the invoice you want to download in the Payment History section. 

 

Can invoices be sent to someone without a holaSpirit account?

Yes. To add or modify a billing contact, click on Billing in your Administration area, then Edit your Billing information. Fill in the form and Update

 

How do I modify my billing details?

To modify your billing address, click on Billing in your Administration area, then Edit your Billing information. Fill in the form and Update.

 

 

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holaSpirit uses the Chargebee online service to manage payments methods and billing.

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